Refunds and cancellation

There is no subscription: nothing renews and nothing needs cancelling. Credits are bought one pack at a time, and nothing is charged without your action.

A refund request is accepted within 14 calendar days of the payment. Send it through the support form, giving the payment date, the amount and your account’s email address.

Unused credits are refunded.

Credits already spent on images and documents that were produced are not refunded: that service was provided and its result delivered to you.

If the service was not provided through our fault — the payment went through but no credits arrived, or an image was not produced because of a failure on our side — the full amount is refunded, whatever credits were spent.

We decide within one business day of receiving the request. The money goes back the way it was paid, to the account it came from; your bank usually credits it within 10 business days.

Before asking for a refund, write to us through the support form: most cases — credits that did not arrive, a render that failed — are resolved faster than a refund and without losing what was paid.

Support: support@rendry.io · +34 662 478 430 (Mon–Fri 10:00–19:00, Madrid time).